Furthermore in a position to just take holiday from repayments while COVID-19 had been ongoing.
Abysmal Assistance, Services and Correspondence
Secured regarding levels with no alert and told the only method to rectify is always to call them. Called them however they wouldn’t speak with me personally as they told me my go out of birth wasn’t exactly like that on my a. Read more
Locked off membership without warning and told the only way to rectify would be to call them. Called them even so they wouldn’t speak with me personally as they informed me my day of beginning wasn’t the same as that on my membership.
Definitely mystifying thinking about I furnished a passport etc to start the accounts and that I be aware of the time I was produced. This elevates biggest problems around whether or not they are complying through its anti money-laundering obligations as if they are not examining the information with the ID’s given when opening records after that exactly how are they validating and transcribing the private data contained therein? In which provides the incorrect DOB result from? Exactly how is this validated because of the bank’s interior processes and exactly why have it perhaps not come simply examined and rectified from the current data they currently keep? What otherwise have they had gotten completely wrong and just what is the effects? When they can’t have a DOB correct from quick records offered in support of beginning an account, what the heck are they ready obtaining completely wrong?
And not only this, but their shoddy inner procedures do-nothing to examine, verify or inspect they’ve appropriately complied making use of their legal commitments in transcribing/verifying the details provided. This will be for some reason remaining toward client accomplish as a “third celebration with unsuccessful safety” giving the perfect info which they include unwilling to confirm against their particular tips.
Have myself questioning my sanity subsequently their own support service continuously slopey shouldered me to various other divisions (on hold for over one hour). Was actually informed that they wouldn’t normally communicate with me about any such thing (membership, SAR, generating a criticism, rectifying the matter with appropriate ID (passport I got at hand)) and therefore i will take some time off to check-out a branch to fix they truth be told there.
I have big concerns over my personal data and exactly how its taken care of at Santander. The precision on the information is demonstrably incorrect and I have actually contacted the Financial Ombudsman together with ICO concerning problem.
Santander said that I became inquiring concerns a fraudster would though I didn’t demand completely any username and passwords (I provided them all that on the cell (like private ID data, protection figures, pins) but once more to no get). I queried where I’d arranged that a DOB (wrong or elsewhere on the program) was to be applied as an access agreement given all of the other facts I experienced at hand. I can not understand how the DOB might vary from the documents We initially given in establishing the membership or the reason why that data couldn’t getting examined.
They refused to check the levels tips against the ID accustomed set-up the account for causes not known. In addition refused to render brands of which I happened to be talking to or even bring the things I was claiming honestly.
I became only informed if I happened to be closed out from the accounts (that I have never taken from so it holds a really huge amount of cash) I quickly had both:
> inserted the pin / passcode wrongly 3 times (We have never ever put a passcode and simply incorporate a fingerprint for your app); or
> A very large amount of cash was basically withdrawn through the profile.
.. I cannot guarantee that there is no deceptive task on the profile because You will find no way of being able to access it even so they has immensely important that living economy are gone.
Makes for a great day off services the next day wanting to sort out her positively abysmal blunders. They even said that it absolutely was unlikely your department will be able to fix this issue the next day!
It is in a large ISA and this also variety of ineptitude may potentially set you back a property!
I cannot understand how banking institutions can legitimately secure you from your very own membership without any type telecommunications (also a letter on the levels holder or an email discussing that a code reset or comparable is). Alternatively I’m from inside the situation in which We don’t know if You will find missing all money I run and I have experienced absolutely no assistance from Santander.
As soon as fixed I will be closing this account. BEWARE.
