Provide self-help budget for the users

Provide self-help budget for the users

  • Report on the advancement to stakeholders utilising the JIRA Report plan in Confluence.
  • Make use of the Retrospective Blueprint in Confluence after your own sprint to bring stock of what gone better rather than very well.

For folks who operate primarily in Jira computer software, the integration means of use Confluence content are only a click out.

For those who have Jira program affect, the choice to generate content out of your race is only available in traditional tasks.

For provider groups

Available for Jira solution administration (formerly Jira solution Desk) host and facts middle only. If you utilize Jira solution control Cloud, you simply cannot hook up assembling your shed to a knowledge base space on a Confluence Server or facts Center website. You’ll be able to best connect to a Confluence affect web site. Learn how-to migrate from Confluence host to affect.

If you are using Jira Service Management, you can assist your clients resolve their particular dilemmas without creating a consult by connecting your own services venture to an understanding base in Confluence. You need Confluence 5.10 or afterwards.

In Jira provider Management, visit venture settings > understanding base to connect or produce a Confluence room.

When subscribers lookup during the Customer Portal, content during the linked insights base area would be advised, allowing visitors to assist on their own.

Initiate information base content

The ability Base space strategy, together with templates for how-to and troubleshooting articles render generating new skills base articles super easy for the agents.

The themes found in the how-to and problem solving plans are completely personalized also. Arranged the layout with all of your standard ideas and permit your agencies go on it from there.

Allow any energetic consumer to see understanding base spots

In case your Confluence case is certainly not public, you are able to nonetheless making an understanding base area offered through the client portal.

When you connect their provider venture to a Confluence space, it is possible to choose to enable all effective users and subscribers to see pages in the connected space, regardless of if they don’t posses a Confluence licenses. These individuals get very restricted Confluence accessibility.

  • See pages through the customer site.
  • Follow an URL to a full page after which browse within the linked room.
  • Like, touch upon or revise content (or perhaps be given approval to work on this).
  • See the dashboard, consumer pages, individuals index or room service.
  • Bing search the entire web site.

This authorization can only feel allowed via Jira solution administration, but you can revoke usage of the website or even certain areas via Confluence’s worldwide permissions or area permissions.

Allowing all effective consumers and users to see an area will override all existing area permissions, very any signed in, accredited Confluence individual will also be able to see the room (irrespective of their party membership). This is as a result of the method Confluence inherits permissions.

Jira solutions needed

When you’ve viewed, Confluence has numerous integration things, several of which are only available in certain Jira solutions or variations.

This matrix describes the specific Jira programs you may need each function. We have now furthermore incorporated:

  • The minimum heritage Jira host adaptation (plus any add-ons) that you’re going to want if you should be staying away from the most recent Jira host or Data Center software.
  • The minimum Cloud strategy necessary, and whether discover any limits from the venture kind or software within webpages (eg, some integrations will not be available http://www.hookupdate.net/it/spdate-review if you too bring a Confluence Cloud web site).

That’s it? Time for you move into Confluence and present a number of these wonderful features an attempt with your staff or project.

Need to learn more about how to hook up the Jira application to Confluence? consider Integrating Jira and Confluence .

If you do not read a popup as soon as you highlight book, check that Text Select are allowed inside profile settings.

  • In a legendary, url to of use Confluence pages, like criteria, design, and much more.

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