Virgin Money knows that peoples’ affairs change; you can experience financial difficulties as a result of unemployment, burns off, disease, an organic disaster, or other unforeseen impact on your household money and/otherwise expenditures.
If you find yourself concerned about debt position and you can think you are battling otherwise can get not be able to fulfill your financial obligations, we would have the ability to help.
How do we let?
If the financial affairs keeps changed and you are not able to pay your bank account(s), you could potentially request guidelines by the completing our very own On line Adversity Application form. Delight ensure you gain access to the fresh new cellular matter you may have entered with our team. A password might possibly be taken to authenticate your label before you can can be proceed with the software.
Please also provide details about your revenue, expenditures and you will possessions readily available before you commence the applying. After you initiate completing your information, attempt to complete the software because you will be unable to conserve and you can go back to the design within an afterwards phase.
If you can’t access the online Hardship Application, you might implement of the getting a duplicate of your own PDF Adversity Application form and you can chatting with so you’re able to us at the or publish so you can all of us during the PO Box 3453 Sydney NSW 2001.
- Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian borrowing from the bank permit 238098 ‘s the borrowing merchant and issuer of this new Virgin Currency Charge card. For folks who keep almost every other Citigroup Playing cards, Able Borrowing from the bank, Consumer loan equipment (s) and partner situations their request for financial hardship guidance might possibly be applied to any accounts.
- When we have received their complete application, one of our agents have a tendency to get in touch with one to explore your position and you will selection that can be open to work with you.
- You aren’t expected to promote help records at the time you submit your application. We will reveal if we need support records, for example yet not restricted to Financial Comments, proof of money and you can/or scientific certification.
- If you are or will always be paying for insurance rates on the the Charge card account(s) you are permitted make a claim to your insurance company. Your bank account statement have a tendency to mean the name of the insurance provider you have to get in touch with. An agenda would not preclude you from obtaining monetaray hardship advice for people who nonetheless need it.
- Since i located their request that you need economic difficulty assistance and from inside the processes for instance the time you are on a prescription system, your installment record might possibly be advertised while the ‘blank’ into the borrowing bureaus. This really is basic behavior whenever reporting to possess users sense financial hardship.
- Their cards / membership is frozen ever since i receive the job to have difficulty guidance, if in case recognized, when you look at the entire months you’re on financial hardship. Ability to interact blog post debt Hardship guidelines depends in your card or membership condition.
Currently applied?
As we located the job, our Pecuniary hardship Group have a tendency to evaluate the job to choose eligibility and you may options, and certainly will get in touch with you to definitely discuss the second measures.
During this time period, when your points change or you want to mention your application you could potentially get in touch with titlemax our Pecuniary hardship Class to the 1800 255 304 regarding 9am-9pm, Monday – Tuesday (Quarterly report go out) except societal holidays.
Help Files
You are not expected to promote help files at that time your fill out the job. We are going to reveal when we require help documents.
E mail us
If you want more info about we would become able to help when you find yourself experiencing monetary problem inside appointment your requirements, or would like help with completing a software, please call us for the 1800 255 304 Friday so you can Friday out-of 9am to 9pm AEST, excluding personal vacations.
