28.7 We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations: GambleAware (gambleaware.co.uk), GamCare (gamcare.org.uk), GordonHouse (gamblingtherapy.org), Gam-Anon (gamanon.org.uk) and GA (gamblersanonymous.org.uk).
In such a scenario, we will (subject to these Terms and any legal and regulatory obligations with which we are required to comply) return any remaining Deposit Funds to you (less any Winnings, withdrawals and any reasonable charges) to the account from which those deposited funds were received
28.8 Return of Outstanding Balance Process (GB players) – Upon making a self-exclusion request, we will endeavour to pay out your entire outstanding Deposit Funds on account as soon as possible and, in the event that you have not withdrawn the funds during the self-exclusion process, we will first attempt to pay you to the last recorded payment details or should that not be possible we will contact you to provide additional payment details. If we are not able to pay you the outstanding Deposit Funds within 12 months of a permanent self-exclusion being made or in the case of a temporary self-exclusion within 12 months of the expiration of the temporary self-exclusion, we will transfer the entire balance of Deposit Funds to a responsible gaming charity of our choice. PROVIDED THAT, in the event that you have an amount less than ?3 as Deposit Funds at the time of the self-exclusion, we will aggregate the funds with those of other customers that also have less than ?3 as Deposit Funds, and pay the total funds to a responsible gaming charity of our choice.
28.9 We reserve a right to pro-actively place financial limits or also to self-exclude Your Player Account where, for responsible gaming reasons we deem it appropriate to do so and we may refuse a request from you to remove or reduce such limit.
29.1 (GB Players) – GamStop is a national self-exclusion scheme available to GB Players where players can ban themselves from being able to register or log-in to the sites of any company that is a member of GamStop. The Company is a member of GamStop and committed to ensuring that any Player registered with GamStop is not able to register of gain access to the gaming services on the Site.
Should we become aware that you have succeeded in opening a further account with us in this way, we reserve the right to immediately close that account and retain any Winnings and Bonus Funds
29.2. If you request to self-exclude by using GamStop, based on the information that you have provided to GamStop, we will take reasonable steps to prevent you from transacting on Your Player Account, as soon as is reasonably practicable, following your self-exclusion being registered with GamStop. However, there may be circumstances where we are unable to do so – these circumstances may include, but are not limited to; (1) where we are unable to match Your Player Account with the details that you provided to GamStop; and (2) where there is a technical failure in the operation of GamStop and we are unable to access the most up to date self-exclusion information. It is your responsibility to ensure that the personal details provided to GamStop are identical to those associated with Your Player Account and, should GamStop fail to match your personal details association with Your Player Account to those registered with GamStop, we shall not be obliged to offer a refund, and we will not do so in instances where we determine that the different personal details entered into both systems was deliberate.
in the event that you succeed in creating a new account or to continue playing by supplying different data to that supplied by you when registering for Your Player Account, or by using any similar means, you agree that we shall not be liable for any losses subsequently incurred by you as a result of using our Services.
